Results.
Pushed an MVP for a pilot program with institutions around the country before rolling the changes out to our entire customer base. Integrated a number of separate experiences into a streamlined, cohesive experience, including Microsoft Power BI for data visualization at market speed.
Team.
As the lead product designer, I streamlined a number of RedShelf verticals into a cohesive and easy experience for overworked materials teams. I worked directly with a product manager, three internal engineers, and a third-party engineering team.
Knowledge Gathering.
Because our account managers were tasked with helping their clients through the process when things go wrong, we went to them first to discuss pain points. This was a huge business concern for RedShelf; fixing the dashboard's functionality would free up literally hundreds of hours per week all told during critical times in a university's term schedule.to look deeper into their assets, identify vulnerabilities more accurately, and get recommendations on how to fix those vulnerabilities.
Iterating and validating assumptions.
Because we were on a speedy deadline, we used wireframes to quickly validate assumptions with stakeholders and a few close clients and then moved right along. We'd spent a good deal of time putting our design system Talon together, so we were able to spin these up relatively quickly.
Materials were added to Dashboard, giving bookstore managers immediate access to vital data. Materials are at the heart of the Inclusive Access program, and previously, this content had been siloed into a completely separate vertical. This created a lot of headaches for account managers, as they had to continually navigate between apps to help their clients.
Pilot program and moving forward.
At the time of my departure, Inclusive Access Dashboard was getting a test run with a few pilot schools before rolling the changes out to our entire customer base. Our business model was structured in such a way that we d limited opportunities to do user research, so we kept contact with our customer-facing support teams and analyzed data to find customer pain points.